The wall box may be branded with the logos of an old cable TV company (not VM). We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Jack14102. Both your fibre cable and Wi-Fi router will be plugged into this. • USB 2. Connect the Hub’s power cable with the blue tab. Just push to fit. on ‎31-12-2021 10:47. Pop the power cable into a nearby plug socket, and turn it on. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. 3 weeks ago. 21 Controlling your TV with new remote• Plug the power supply into a mains socket. Browse Virgin Media Virgin Media Community. Booking an engineer is easy with Virgin Media. on ‎24-01-2022 21:07. Local. 22-12-2022 19:19 - edited ‎22-12-2022 19:20. Can anyone tell me what the case is called, confirm its needed and. You need a small spanner to remove this, then push the provided connector over the exposed end. Both your fibre cable and Wi-Fi router will be plugged into this. Options. £ 9. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. I'm sorry to hear about the missing wall socket. You should see a welcome screen, then the Virgin Media start up screen. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). How can I speak to someone about getting one installed. Broadband and phone deals. I make the order with Quick Install, but I don’t have any wall socket in my house. If there’s already a cable plugged into your Virgin. I was told when purchasing the broadband package that fibre was available here. This hole will typically be up to 1cm in diameter and often positioned near your front door. Explain what needs to be done and book an engineer visit. --Hub 3. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Internet. • Connect the end of the 1. Following the installation and verification of its functionality, you can browse the web or. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Eric714. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. We would like to show you a description here but the site won’t allow us. Download it now and enjoy the. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Welcome to the community and thanks for taking the time to post here on the forums. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Options. Finally, they'll complete the setup to make sure it's all working. To best look into this, I am sending a private message. Vonage 2nd line. 2. See where this Helpful. Security matters. 0. 5. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Failing this. Could I book an engineer and what number - 5155510. No virgin media wall socket. Account - Mobile. The coax cable from the study can be used for the other 360 box in the kitchen. Within 30 daysOn top of that, Virgin Media also offers a self-install option. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Web it will be a dual cable drop brought from the street to the outside of your property. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. Jan 14, 2022. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Should’ve checked this before I ordered. Indeed, I just took further photos which may help illustrating. Plug the cables into the Hub. Plug into the Virgin Media wall socket. Placed an order and the lady said we were eligible for quick start self installation. Broadband wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. on a domestic hub you look at the values thus. There are two options for to your TV. We installed our router etc ourselves. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Turn on and start the Box. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. It's obviously missing a case/cover and looks quite old. on ‎17-12-2022 10:39. No Virgin Media Wall socket . You may still need to pay an activation fee, but some deals will offer activation for free. )In this video, I am showing the sta. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. When you place your order, we'll let you know. Push the white cable with the black label into the Hub. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. We would like to show you a description here but the site won’t allow us. VM BB TV Landline. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. The cable in the second picture is the one you need to connect too. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Most of our customers receive their bills via E-billing. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Stay safe online. . Bits and bytes. Thanks for the reply. We all know and love the internet and TV services that can enter our homes through entry points. SpeedWe would like to show you a description here but the site won’t allow us. Account - Cable. - 5250024 It has two outputs on the left of the wall box. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. This latest future-proof WiFi. Go to virginmedia. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I have taken a look on our side and it looks as though you have spoken with the team regarding this. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. Options. com email address to different Virgin account. We have the quickstart pack but sadly cannot get broadband set up and working. Professional. Can I have engineer visit and setup it? Thanks. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How do we go about booking an - 5416332. 3) get VM to fit a new box for you. All. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. When plugged into either cable the hub just - 5440321. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Getting started & FAQ. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Great staff. It probably goes into another room in the house. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Options. Plug into the wall socket. Explain what needs to be done and book an engineer visit. Hey there. We have a TV and broadband but no landline required. The installation should take around an hour. 01/09/14 - 13:14 #2. Openreach would normally use the existing route that your telephone line would take. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Or if the other end of the white cable is in a more useful. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. . Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Some new sockets may look like. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Push fit the VM-supplied lead onto the socket. QuickStart, set up and connections. My Virgin Media App. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Plug into the Hub . Options. See you in a bit. It is surface clipped usually. Teki Screwfix Select. Options. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Push the red label end of the white cable, into the wall socket. #1. Even after scraping the connection might not be a very good one. The wall box may be branded with the logos of an old cable TV company (not VM). 132Mb average speed. No setup fee is available on all bundles, broadband & phone, and broadband only packages. So you can either unscrew this one & push on the connector provided in the Quick Start pack. We all know and love the internet and TV services that can enter our homes through entry points. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. We have the quickstart pack but sadly cannot get broadband set up and working. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Various cable mediums are used in modern systems to transmit data. 3 Switch off at the socket and unplug your TV box. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. O have just had the 1g, 5x hub installed. Any extension that you create after the main socket is your responsibility. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . I am so sorry to hear that you seem to be missing a wall socket in the home. Some new sockets may look like one of the below. 3 weeks ago. Options. Account - Mobile. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. on ‎15-02-2022 10:03. I don't have a virgin media wall socket and this is stressing me out. Part of the Pro Signal range of modular wallplates; standard USB connection module with flylead. Your photo shows a TV aerial socket which would not be suitable for VM. We installed our router etc ourselves. Whichever is the most suitable. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Also routing cables/wireless. Follow these simple installation steps for your Virgin Media home phone set up. 95 when taken with an 18-month contract on the line rental, which costs from £17. Back a step. The socket will have a Virgin Media logo on it and the port is at the bottom. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Just. on ‎21-02-2023 19:59. Virgin Media; My Virgin Media; Shop;. Browse Virgin Media Virgin Media Community. Thank you so much for your first post and welcome to the community forums, it's great to have you here. Second, you'll likely need a manned installation for your VM services. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. Hello, my isolator cable does not fit into the virgin media wall socket. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Ordered VM broadband and was recommended by the website to select the self quick install option. Call the pre-installation and delivery team on 0800 052 1734 explain. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. I have the new one as. A Virgin Media wall socket is simply a point of entry into your home. Joining in Options. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Re: No virgin media wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The other is marked TV, & this is used for TV & Broadband. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Options. C Then connect the plug into the nearest wall socket and switch it on. Hi, I have ordered a self installation kit for broadband and landline. This'll only take a few moments. Adduxi. which will give you a general idea of VM fixtures and fittings. I recently got Virgin broadband installed. The cable could be hidden within, or behind, furniture. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. And you’re. Plug the cables into the Hub. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Remove the connector cable. Call the pre-installation and delivery team on 0800 052 1734. We would like to show you a description here but the site won’t allow us. 0 Kudos. The box and cables may have been removed by the previous occupiers. cable from wall. 0 Kudos. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. But I have no Virgin Media Wall socket in my house. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. 2. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Working hard to help connect the nation, shop our offers and order online. VM will usually only supply a Quickstart to a property that had VM previously. The wall socket I have within my home does not appear to be working. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Can I have engineer visit and setup it? Thanks. Dave. We ordered the virgin media broadband kit for self installation. in Networking and WiFi Sunday; No Virgin Media Wall socket . We would like to show you a description here but the site won’t allow us. 1. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Speedvirgin media internal wall box. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Manage Your Account. I’m sorry to hear of the issues that you’re having with your installation. There are multiple different branded wall boxes inside our flat but none. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. It is surface clipped usually. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Manage Your Account. I will be able to assist you in getting this sorted out. While it's possible to add inclusive calls. Explain what needs to be done and book an engineer visit. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. Virgin Media M125 Fibre Broadband. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. • Using your TV remote push the Input, AV or Source button. If an engineer is offered - accept that. 23/04/17 - 06:45 #6. Tudor. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. Next, connect the power cable. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. The answer is yes. on ‎03-08-2020 18:05. Thanks mate. This box is identical in make and size. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. However, I do not have any of the specified wall sockets available. Virgin Media Extension Cable. Hello VLNeedham. on ‎21-02-2023 17:48. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. Plug into the Virgin Media wall socket. Browse. Please keep an eye out for an envelope at the top right corner of your Forum page. I’m annoyed because I actually had a virgin sales person in my house. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Thank you for your post and welcome to the community. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. The installation should take around an hour. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Check service status. connector cable from the wall socket, as we’ll be re-using that later. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. But i couldnt find the socket that could fit. I was told when purchasing the broadband package that fi. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Installing and configuring your kit28 September 2021. My issue is the small wire is attached to the fibre and held there wit. Finally, they'll complete the setup to make sure it's all working. The other is marked TV, & this is used for TV & Broadband. No vm wall socket. - 5250024 Got my virgin media self install kit but I don't have a virgin socket. Just. Can anyone tell me what the case is called, confirm its needed and. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. . Back a step. I don't longer work there. on ‎05-04-2023 09:20. Stay safe online. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. The first thing is to start making alternative arrangements for your internet connectivity. Switch off your old boxRe: No wall socket. I don't work for Virgin Media. Your connection box is usually put in the living room on the wall. Is it necessary to plug the cable to socket for having wifi, if so what can I. We would like to show you a description here but the site won’t allow us. . Get the Hub ready by connecting the wires. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I don't longer work there. Push the red label end of the white cable, into the wall socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. SpeedWe would like to show you a description here but the site won’t allow us. There should then be. He - 5270179. The isolator has a terminator cap (marked below) fitted to the open end. Hello, I just got my virginmedia broadband setup delivered. Security matters. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. #2. No vm wall socket. We're here to help. 12. 1. If however the socket itself has been removed you will need assistance. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. My broadband and stream box just arrived. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Re: Installation not workingon ‎28-10-2022 17:29. Choose the best spot for your wifi hub. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Quick tips on prepping for Virgin Media technician's visit. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Would I be able. 2. Virgin Media; My Virgin Media; Shop;. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. I can’t take it off by myself so I called 0800 953 9500. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. QuickStart, set up and connections.